I’ve changed my mind, what is your Return Policy?
If you change your mind and we haven’t shipped your order, just let us know by emailing us at firstname.lastname@example.org and we’ll refund you the money. If you’ve already received the products and have changed your mind within 14 days, we’ll refund you the money, given the products haven’t been used.
How long is delivery after the item has been sent?
We will work on shipping out your order after the pre-sales have ended. While we’ll be working as hard as possible to get the items boxed, labelled and sent as quickly as possible, the arrival date will also be dependent on where you’re located and the shipping method you’ve chosen.
How do I change my shipping address, I’ve moved residence since I placed the order.
If you move before the pre-sales have ended, send an email to email@example.com
What is your policy on faulty products?
Our goal is to ensure that no faulty products reach you. However, on the rare occasion that you do receive a damaged or faulty product, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email or otherwise in writing and the faulty product has been returned to our trading address.
I put my details in wrong, How do I fix it?
Send an email to firstname.lastname@example.org and we will fix any incorrect details on orders.
Are your products vegan?
Some of our products are vegan. The best way to find out which products are vegan would be to look at the description of the products on the buy now page.
Do you test on animals?
We love animals and so we ensure that the manufacturers we work with, don’t test their products on animals.
Do your products contain parabens?
All our products are paraben free.
What are parabens?
Parabens are ingredients used commonly makeup and skincare products to preserve the formulation and prevent bacteria from growing. There’s a chance that parabens can be stored in the body and accumulate over time, posing a potential health risk.
What countries do you ship to?
We have the ability to ship internationally. If you’d like to double check email email@example.com.
I received my product but it’s the wrong item, how do I fix it?
Email firstname.lastname@example.org and we will rectify the situation as quickly as possible.
You shipped my item a while ago but it still hasn’t arrived, SOS!
Hang in there amigo, it might be the shipping choice you’ve chosen. We aim to pack and ship our goods after the pre-sales have closed. If it’s been over 2 weeks after the pre-sale has ended and you still haven’t received your order email email@example.com and we’ll try our best to help you.